On a mission to deliver Smarter Technology for All, Lenovo challenged us to demonstrate how AI can be used responsibly and ethically to enhance lives, particularly in underserved communities. ​ 

​According to the WHO, every year 30 million people around the world are diagnosed with dementia, yet many are left to cope alone, with little or no support. So, to help, we collated the first-hand experiences of 3,500 people living with dementia to provide the newly diagnosed with accurate, compassionate advice and guidance through our AI-fuelled innovation, Alzheimer’s Intelligence. ​ 

The world’s first lifelike, conversational AI avatar named Liv, allows those who have been recently diagnosed to gain 24/7 support from a conversational avatar who can answer questions that only someone who has lived with the disease can truly understand.   We took great care to ensure no medical advice is offered by the avatar, and to recognize when a question was better posed to the asker’s doctor. This included working closely with Dr. Llewellyn, Professor of Clinical Epidemiology and Digital Health as well as Innovations in Dementia, who both advised and consulted on the avatar build and testing.​ Currently still in beta stage, Liv’s functionality and support is being assessed by Innovations in Dementia’s 3,000 strong dementia community to refine the tool for further research.